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Warranty Policy

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OBD-Store Warranty Policy
Problem Details Warranty Time Treatment Responsibility for Charge Remark
Quality Problem within 7 days after receiving package Buyer: Submit a complaint(Mail to service@localhost/obd) and Return the items to Seller’s assigned address by EMS or Post. Return Ship cost: Seller Any costs because of customer’s wrong operation leads to return will be responsible by the buyers.
Resend ship cost: Seller
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) Repair Charge: Seller
Replace Parts Charge: Seller
within 8-14 days after receiving package Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing Return Ship cost: Buyer
Resend ship cost: Seller
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) Repair Charge: Seller
Replace Parts Charge: Seller
within 15 days to 1 year after receiving package Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing Return Ship cost: Buyer
Resend ship cost: Buyer
Seller: Repair it. Repair Charge: Seller
Replace Parts Charge: Buyer
beyond 1 year after receiving package Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing Return Ship cost: Buyer
Resend ship cost: Buyer
Seller: Repair it. Repair Charge: Buyer
Replace Parts Charge: Buyer
Lost in the delivery 30 days after shipping Buyer: Submit proof to seller New Product Cost: Seller  
Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer Resend Ship Cost: Seller  
Customs Problem 30 days after shipping Buyer: Finish customs clearance when import Customs duties or agent fees: Buyer  
Seller: Try to help buyer to finish customs clearance but not responsible on this.
Delivery Porlbmes: within 7 days after receiving package Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller’s perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days. Return Ship cost: Buyer  
broken,incomplete, Resend ship cost: Buyer  
wrong address Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days. Repair Charge: Seller  
  Replacement Charge: Buyer  
Received wrong Items within 3 days after receiving package Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days Return Ship cost: Seller  
Seller: Arrange shipment for the correct items Resend ship cost: Seller  
Man-made Damage   Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post Return Ship cost: Buyer  
Resend ship cost: Buyer  
Repair Charge: Buyer  
Replacement Charge: Buyer  
Note: 1. Warrantry Policy only protects Main parts.Other parts are out of our warranty policy.
2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission.
3. Buyer needs return the items by EMS or Post, or we can’t get them because of restrict Customs Policy.
4. The Warranty Policy fits for all products except some products which state the warranty specially in decription.
Caution: obd-store don’t pay any taxes, VAT.(all duties are responsibility of the customer)        
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